Tenant Guide

Renting a Property with Txplus

Renting a new home should be straightforward.

At Txplus, we aim to make the process clear from the moment you find a property through to moving in, managing your tenancy and eventually moving out.

This guide explains what to expect when renting through us and some of the key rights and responsibilities that apply to private tenants in England.

Finding Your Property

Once you have found a property you would like to rent, please contact our team to arrange a viewing.

We will provide you with the key information available about the property, including:

The advertised rent
Deposit
Availability
Furnishing
Council Tax information where available
Any relevant building or occupancy restrictions
The type of tenancy being offered

From 1 May 2026, landlords and agents must advertise a specific asking rent and cannot invite, encourage or accept offers above the advertised rent for assured tenancies.

Making an Offer

If you would like to proceed, we will ask you to provide information about your proposed tenancy, including:

Your preferred move-in date
Names of all proposed tenants and occupiers
Employment or student status
Income and affordability information
Any pets
Any particular requirements you would like the landlord to consider

Your application will then be presented to the landlord.

Acceptance of an offer remains subject to satisfactory referencing, Right to Rent checks and agreement of the tenancy terms.

Holding Deposit

Once an offer is accepted in principle, we may request a holding deposit to reserve the property while referencing and tenancy preparation are completed.

For tenancies covered by the Tenant Fees Act 2019, the holding deposit cannot normally exceed one week's rent.

We will explain:

The amount payable
The deadline for completing the tenancy
When the holding deposit will be refunded
When it may lawfully be retained

Referencing

We carry out referencing to help the landlord assess your application.

Depending on your circumstances, this may include:

Identity verification
Credit checks
Employment and income verification
Affordability assessment
Previous landlord references
Student status
Scholarship or sponsorship
Savings or other financial information

If you are an international student or do not yet have a UK credit history, please let us know. This is common, and we will explain what alternative supporting information may be considered.

Guarantors

A guarantor is not automatically required for every tenant.

However, the landlord may request one if you do not meet the normal referencing or affordability criteria.

A suitable guarantor may be required to provide:

Proof of identity
Proof of address
Income information
Credit information
Evidence of financial standing

If you cannot provide a UK-based guarantor, please speak to us.

Depending on the landlord's criteria, they may consider:

An overseas guarantor
A professional guarantor service
Government scholarship or recognised sponsorship
Evidence of substantial savings
Other satisfactory evidence of financial standing

Providing this information does not guarantee approval, as each application is considered individually.

Right to Rent

Before you move into a property in England, we are required to check the Right to Rent of adult occupiers where the legislation applies.

You may be asked to provide:

Passport
Immigration documentation
Home Office share code
Date of birth

Where a share code is used, the official Home Office service must be used to complete the check.

Where your Right to Rent is time limited, a follow-up check may be required during your tenancy.

Your Tenancy

From 1 May 2026, most private assured tenancies in England are Assured Periodic Tenancies.

This means your tenancy:

Runs on a rolling basis, usually monthly
Does not have a fixed end date
Continues until you end it, you and the landlord agree to end it, or the landlord lawfully regains possession

A fixed end date cannot normally be imposed on an Assured Periodic Tenancy.

If you already had an Assured Shorthold Tenancy before 1 May 2026, it generally converted automatically to an Assured Periodic Tenancy on that date.

Your Tenancy Agreement

Before entering into a new tenancy, you will receive written information setting out the important terms of the tenancy.

This will normally include:

Property address
Landlord details
Names of tenants
Rent and payment date
Deposit
Tenancy commencement date
Tenant notice requirements
Repair responsibilities
Access arrangements
Other important tenancy conditions

For assured tenancies created after 1 May 2026, the landlord must provide the prescribed written information before the tenancy is agreed.

Please read everything carefully before signing.

Paying Your Rent

Your tenancy agreement will confirm:

The amount of rent
The payment date
The payment frequency
The bank details for payment

For most Txplus assured tenancies, rent will be payable monthly.

Can I pay several months' rent upfront?

There are now restrictions on landlords and agents requesting or accepting large amounts of rent in advance before a tenancy begins.

We therefore cannot ask you to pay six or twelve months' rent upfront as a condition of granting an assured tenancy.

If you have questions about your payment arrangements, please speak to us before making any payment.

Tenancy Deposit

Where a tenancy deposit is taken, the maximum permitted deposit is generally:

Five weeks' rent where annual rent is below £50,000
Six weeks' rent where annual rent is £50,000 or above, within the applicable tenancy limits.

Where Txplus is responsible for protecting your deposit, we use the Deposit Protection Service Custodial Scheme.

You will receive the required deposit information after the deposit is protected.

Tenant Fees

For tenancies covered by the Tenant Fees Act 2019, Txplus will not charge you routine fees for:

Referencing
Preparing your tenancy agreement
Inventory
Check-in
Check-out
Guarantor referencing
Providing ordinary tenancy administration

Payments that may be permitted include:

Rent
Holding deposit
Tenancy deposit
Certain tenant-requested tenancy changes
Replacement of lost keys/security devices
Qualifying late-rent interest
Certain costs where you ask to end the tenancy without giving the required notice

Different charges may apply to tenancy arrangements that are genuinely outside the Tenant Fees Act.

Moving In

Before you move in, we will make sure the required tenancy documentation has been completed.

You may receive:

Signed tenancy agreement
Inventory and Schedule of Condition
Deposit information
Gas Safety Record, where applicable
EPC
Electrical safety information
Emergency and maintenance contact details
Information about keys and access

You should check the inventory carefully after moving in and report any inaccuracies within the stated timeframe.

Inventory

A professional inventory records the condition of the property at the beginning of your tenancy.

It may include:

Furniture
Fixtures and fittings
Appliances
Decoration
Cleanliness
Meter readings
Keys
Photographs

The inventory provides important evidence for both you and the landlord if there is a disagreement about the property's condition when you move out.

Repairs and Maintenance

Your landlord is responsible for many important repairs, including the structure and exterior of the property and installations for:

Water
Gas
Electricity
Sanitation
Heating
Hot water

You should report maintenance problems to Txplus as soon as reasonably possible where we manage the property.

Please provide:

A clear description of the problem
Photographs or videos where helpful
Information about when the issue started
Whether the matter is urgent

Tenants should not arrange significant repairs themselves without permission except where genuinely necessary in an emergency.

Emergency Repairs

If there is an emergency involving immediate danger to people or serious damage to the property, contact the emergency details provided to you.

Examples may include:

Serious water leak
Complete loss of essential services in urgent circumstances
Electrical danger
Gas leak
Serious security issue

If you smell gas, follow the appropriate national emergency procedure immediately rather than waiting for your managing agent.

Access to Your Home

Your landlord or managing agent may need access for:

Inspections
Repairs
Safety checks
Maintenance
Valuations or other legitimate purposes

Except in an emergency, reasonable notice should normally be provided and access arranged with you.

Your right to live in the property without unreasonable interference continues throughout the tenancy.

Rent Increases

For an Assured Periodic Tenancy, your landlord can generally increase the rent only once in any 12-month period and cannot increase it during the first 12 months of a new tenancy.

The landlord must use the statutory process and normally give at least two months' notice using Form 4A.

If you believe the proposed rent is higher than the open-market rent, you may have the right to challenge it through the First-tier Tribunal.

Pets

If you would like to keep a pet at the property, please contact us before bringing one into your home.

Under the Renters' Rights Act, landlords must deal with qualifying pet requests in accordance with the statutory process and cannot simply ignore a request.

Your request should include relevant information about the pet so that it can be properly considered.

Do not bring a pet into the property until any required permission has been confirmed.

Changes to Your Tenancy

Please contact Txplus before making changes such as:

Adding another occupier
Changing a joint tenant
Replacing a sharer
Subletting
Assigning the tenancy
Making significant changes to the property

Some tenant-requested changes may involve a permitted charge under the Tenant Fees Act, normally subject to the statutory limits.

Lost Keys and Security Devices

If you lose a:

Key
Fob
Access card
Other security device

please contact us as soon as possible.

Where permitted by law, you may be responsible for the reasonable and evidenced cost of replacement.

Late Rent

If you think you may have difficulty paying your rent, please contact us as early as possible.

Ignoring missed payments normally makes the situation more difficult.

Where rent has been outstanding for at least 14 days, interest may be charged where permitted by the tenancy agreement and applicable legislation.

Ending Your Tenancy

For an Assured Periodic Tenancy, you can normally end the tenancy by giving the required written notice.

Under the post-1 May 2026 regime, tenants can generally give two months' notice, although a shorter period may apply where agreed or where transitional rules preserve a shorter contractual notice period.

Your notice should be given in writing and comply with the tenancy agreement and applicable legislation.

You must normally continue paying rent until your tenancy legally ends.

You and your landlord can also mutually agree to end the tenancy earlier.

If Your Landlord Wants the Property Back

Section 21 "no-fault" eviction has been abolished for assured tenancies.

Your landlord cannot simply ask you to leave because an arbitrary fixed term has expired.

Instead, they must rely upon a legally recognised ground for possession and follow the appropriate notice and possession procedure.

Depending on the circumstances, these grounds can include:

Landlord or qualifying family occupation
Sale of the property
Rent arrears
Certain tenancy breaches
Serious antisocial behaviour

Receiving a notice does not normally mean that the landlord can immediately change the locks or remove you from the property.

Moving Out

When your tenancy ends, please:

Remove all personal belongings
Return all keys and security devices
Leave the property reasonably clean
Report any outstanding damage
Provide a forwarding address
Provide final meter readings where appropriate

A check-out inspection may then be carried out against the original inventory.

Your Deposit at the End of the Tenancy

Your deposit is not automatically the landlord's money.

The landlord may propose reasonable deductions for matters such as:

Damage beyond fair wear and tear
Missing items
Tenant responsibility for cleaning where justified by the property's condition
Unpaid rent or other qualifying sums

You will have an opportunity to agree or dispute proposed deductions.

Where agreement cannot be reached, the relevant tenancy deposit scheme's dispute-resolution process may be available.

Overseas Students and International Tenants

We regularly assist tenants moving to London from overseas.

If you do not have a UK credit history, please do not worry.

We may ask for additional information such as:

University enrolment
Scholarship confirmation
Sponsorship
Bank statements
Evidence of savings
Guarantor information
Immigration/Right to Rent documentation

If you cannot provide a UK guarantor, please speak to us about the alternatives that may be considered by the landlord.

During Your Tenancy

Please contact your Txplus Property Manager if you have questions about:

Rent
Maintenance
Repairs
Access
Building management
Deposit
Changes to your tenancy
Moving out

We encourage tenants to raise issues early so they can be dealt with efficiently.

Welcome Home

At Txplus, we believe renting should be clear, professional and straightforward.

Our role is to help you understand the process and support you throughout your tenancy.

Find → Apply → Reference → Agree → Move In → Live → Manage → Move Out

Txplus Limited
Boutique Property Management, Lettings & Sales

Important Notice

This guide provides general information for tenants renting residential property in England as at August 2026. It does not constitute legal advice. Different rules may apply depending on the type of tenancy or accommodation, including company lets, holiday accommodation, certain student accommodation, lodgers and tenancies with annual rent above £100,000.